We're here to help all passengers travel comfortably on our network, including:
- Those with mobility needs
- Visually or hearing impaired travellers
- Elderly passengers
- Families with young children
How to book assistance
To ensure a smooth journey, click here to book assistance.
Lifts & escalators
New lifts and escalators have been installed at each point of the journey to London Luton Airport. This supports passengers with reduced mobility, as well as anyone travelling with prams or large luggage.
Audio frequency induction loops
We provide induction loop services for passengers travelling with hearing aids. These are available throughout the DART network and can be provided via the help points within the stations.
Tactile paving
For passengers travelling with white canes, tactile paving has been installed along the DART network. They run from the ticket barriers through to the lifts, escalators, toilets, help points and platforms.
Help points
There are several help points located in both stations that connect passengers with a member of staff. These are available for passengers that require additional accessibility support, information, or emergency services.